Manuko (ABN 63 607 867 443) of 7/1 Haystacks Drive, Torquay VIC 3228 (“we”, “us”, “our”) is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal information we collect

We collect personal information that you voluntarily provide when you:

1. Place an order or make a purchase
2. Subscribe to emails or marketing communications
3. Contact us with an enquiry, feedback, or complaint
4. Apply to work with us

This may include your name, contact details, delivery and billing address, order information, and communications with us.

We do not intentionally collect sensitive information.

How we use personal information

We use personal information to:

1. Process and fulfil orders
2. Provide customer support and respond to enquiries
3. Communicate with you about your orders or services
4. Send marketing communications where permitted by law
5. Improve our website, products, and services
6. Meet legal and regulatory obligations

You may opt out of marketing communications at any time.

Disclosure of personal information

We may disclose personal information to trusted third parties who assist us to operate our business, including payment processors (such as Shopify, Stripe and PayPal), logistics providers, IT and website service providers, and professional advisers.

We do not disclose personal information for direct marketing purposes without your consent.

We may also disclose personal information where required by law or in connection with the sale or restructure of our business.

Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled consistently with Australian privacy standards.

Security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, transmission of information over the internet is inherently insecure and cannot be guaranteed.

We retain personal information only for as long as necessary for business or legal purposes, after which it is securely destroyed or de-identified.

Cookies and analytics

Our website may use cookies and analytics tools to improve functionality and user experience. You can manage cookies through your browser settings.

Access, correction, and complaints

You may request access to, or correction of, personal information we hold about you by contacting us. We may need to verify your identity before responding. Access may be refused in limited circumstances permitted by law.

If you have an enquiry about how we handle personal information, please contact us and we'd be happy to help! We will investigate and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this Privacy Policy from time to time. The current version will be available on our website.

Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us info@manuko.com.au.