These Terms & Conditions govern your use of the Manuko website and your purchase of products from Manuko Pty Ltd (ABN 63 607 867 443) (“Manuko”, “we”, “us”, “our”).

`1. About Us

Manuko Pty Ltd operates the website www.manuko.com.au and makes and sells organic, plant-based, gluten free chocolates, slices, treats, hot chocolate and related goods.

2. Use of the Website

You may use this website for lawful purposes only. You must not misuse the website, interfere with its operation, or attempt unauthorised access.

3. Intellectual Property

All content on this website (including text, images, designs, logos, and recipes) is owned by or licensed to Manuko and protected by Australian intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

4. Accuracy of Information

We aim to ensure information on this website is accurate and up to date. However, we do not guarantee that all information is complete, current, or error-free.

5. Disclaimer

To the extent permitted by law, the website and its content are provided “as is”, without warranties of any kind.

Nothing in these Terms excludes or limits your rights under Australian Consumer Law (ACL).

6. Limitation of Liability

To the extent permitted by law, Manuko is not liable for any indirect, incidental, or consequential loss arising from your use of the website or products.

Our liability for goods supplied is limited, at our option, to:

replacement of the goods,
repair of the goods, or
refund of the purchase price,

Except where Australian Consumer Law requires otherwise.

Online Store Terms of Sale

7. Orders and Payment

All prices are in Australian dollars (AUD) and include GST unless stated otherwise.

An order is confirmed when payment is successfully processed. We reserve the right to refuse or cancel orders in reasonable circumstances (e.g. pricing errors, stock unavailability).

8. Delivery

You must provide accurate delivery details.

Risk in the goods passes to you when the goods are delivered to the nominated delivery address.

We are not responsible for delays caused by couriers, incorrect delivery details, or events beyond our reasonable control.

9. Inspection of Goods

You must inspect your order within a reasonable time after delivery and notify us promptly of any damaged, defective, or incorrect goods.

10. Returns and Refunds

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Change of Mind

Due to the perishable nature of our products, we do not offer refunds for change of mind unless required by law.

Damaged or Faulty Goods

If goods arrive damaged or faulty, please contact us with supporting information (e.g. photos) within a reasonable time so we can assess and resolve the issue.

11. Food Products and Allergens

Our products are manufactured in facilities that handle almond, brazil nut, cashew, hazelnut, macadamia, peanut, pecan, pistachio, sesame.

While we take extensive precautions, we cannot guarantee the absence of trace allergens.

Product information and ingredient lists are provided for guidance only and may change without notice. You are responsible for checking product suitability for dietary or allergy requirements.

12. Third-Party Delivery Services

Where delivery is performed by third-party carriers (e.g. Australia Post), their terms and conditions apply. Manuko is not responsible for carrier delays once goods have been dispatched.

Alcohol Sales (Gift Hampers Only)

13. Age Restrictions

Alcohol may only be purchased in gift hampers by persons aged 18 years or over.
Proof of age may be required upon delivery.

14. Compliance with Law

The sale and supply of alcohol in gift hampers is conducted in accordance with Victorian liquor laws.
We reserve the right to refuse or cancel alcohol orders where legal requirements are not met.

General Legal Terms

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

16. Force Majeure

We are not liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, supply chain disruptions, or courier delays.

17. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on our website.

18. Severability

If any provision of these Terms is invalid or unenforceable, it will be severed without affecting the remaining provisions.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia.
You submit to the exclusive jurisdiction of the courts of Victoria.

20. Contact Us

For enquiries, please get in touch. We're here to help!
info@manuko.com.au